Privacy Policy

PT Maju Solusi Nusantara (“Maju Solusi”, “MSN”, “we”) is responsible for personal information collected through this company website and its contact channels. This policy describes what we collect, why we use it, which providers help us, and the choices available to you. A separate customer agreement may govern data handled during a commercial project or through a deployed product.

Information we receive

• Inquiries and project briefs: your name, work email, organization, optional phone number, project needs, message, and any other details you submit. We use these to respond, assess a possible engagement, and keep ordinary business records.
• Chat: the messages you send and the conversation needed to answer them. Our chat provider processes those messages to generate a response. Do not include passwords, confidential client data, or other sensitive information. If you use voice input, your browser or device may process speech before placing text in the chat field; the text is sent to us only when you submit it.
• Technical and security data: information such as IP address, browser and device details, request time, and pages requested may be handled by our host and security services to deliver the site, diagnose faults, and prevent abuse.
• Optional measurement: if you accept, analytics services receive site usage and performance information so we can understand demand, improve the site, and make internal business decisions. We do not use these tools for third-party advertising or remarketing.

Services involved

We use the following services for this website. They receive information needed for their role, subject to their own infrastructure and terms:

• Vercel hosts the website and handles delivery and operational logs. Its Web Analytics and Speed Insights run only after you accept optional measurement.
• Google Analytics measures site visits and interactions only after you accept optional measurement.
• Cloudflare Turnstile loads on contact and project brief forms and checks submissions for abuse; verification may include your IP address.
• Resend delivers contact and project brief messages to our team by email.
• Groq processes chat messages when you submit a chat request so the assistant can reply.
• Cal.com opens only if you choose the separate booking link after an inquiry. Its own privacy notice applies to the booking page.
• Google Fonts and Unsplash may receive a browser request when their fonts or externally hosted images appear on a page.

Cookies and browser storage

We save your privacy choice and theme preference in your browser so the site remembers them. When you pick a language in the footer, a functional msn-locale cookie remembers it for one year so visitors in Indonesia are not redirected away from the English site. The project brief uses session storage to keep an unfinished draft in the current browser session and removes it after a successful submission. If you accept optional measurement, Google Analytics may set first-party analytics cookies, while Vercel’s measurement tools may collect usage and performance events. Acceptance also allows chat history to be saved on this device. Rejecting keeps optional analytics off and does not save chat history. Hosting, security checks, forms, and chat requests still operate when you choose to use them.

Use Privacy choices in the footer at any time to change your choice. Withdrawing acceptance stops future optional tracking, removes locally saved chat history and accessible first-party analytics cookies, and reloads the page. It cannot undo information already processed. You can also clear site data in your browser.

How we use and share information

We use information to provide the site, respond to requests, protect our systems, meet legal obligations, and improve MSN’s services and internal company planning. Optional measurement depends on your choice. We do not sell visitor, inquiry, or analytics data, or share personal data for third-party advertising. Service providers process data for the functions described above; we may also disclose information when required by law. Using this website does not itself create a customer relationship or authorize unrelated marketing.

Retention, security, and location

We keep information only while it is reasonably needed for the purpose collected, ordinary business records, dispute handling, or applicable legal requirements. Browser storage remains until it is removed, expires, or you clear it. We use reasonable access and security controls, but no internet service can guarantee absolute security. Providers may process information outside Indonesia; where this occurs, we take steps appropriate to the data and applicable law.

Your rights and contact

You may ask about the personal information we hold, request access or correction, request deletion or restriction where applicable, or withdraw consent for optional processing. We may need to verify your identity and may retain information where the law or an existing agreement requires it. Email hello@majusolusi.com with a privacy request. We will review it under applicable law.

We review this policy when our processing changes materially. The date above shows the latest revision.